Welcome to Equestrian Supplies Store! We are dedicated to providing you with the best equestrian gear and a seamless shopping experience. Below, you’ll find answers to some of the most common questions we receive. If you have any further questions, feel free to reach out to our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of equestrian products, including Dressage and Show Clothing, Equestrian Fencing, Footwear Accessories, Half Chaps, Halters and Lead Ropes, Horse Bits, Horse Boots, Horse Bridles and Reins, Horse Feed and Treats, Horse Fly Control, Horse Grooming, Horse Licks and Supplements, Horse Riding Body Protectors, Horse Riding Boots, Horse Riding Clothes, Horse Riding Crops, Horse Riding Footwear, Horse Riding Gloves, Horse Riding Helmets and Hats, and Horse Riding Jackets.
2. Are your products suitable for all levels of riders?
Yes, our products cater to riders of all levels, from beginners to advanced equestrians. We offer a variety of gear that meets the needs of different riding disciplines and skill levels.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which delivers within 10-15 business days after dispatch, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days after dispatch.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your items will be packed and ready for dispatch.
3. Do you ship internationally?
Yes, we ship to most regions worldwide, with the exception of some remote areas in Asia and other locations. Please check our website for more details on shipping availability.
4. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment and estimate its arrival time.
Returns and Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving your purchase. Items must be in their original condition and packaging. For more details, please visit our Returns & Exchanges page.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. How do I create an account?
You can create an account during the checkout process or by visiting our Account page. Having an account allows you to track orders, save your shipping information, and more.
3. What should I do if I have issues with my payment?
If you encounter any issues with your payment, please contact our customer support team at [email protected]. We will assist you in resolving the issue promptly.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Equestrian Supplies Store. We are committed to providing you with the best equestrian gear and a hassle-free shopping experience. Ride with confidence, style, and passion!